The Oaks Medical Centre

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Practice Learning Times
- New
09/01/2020
The practice closes once a month at 13:00 for mandatory training. We are however covered by the out of hours service. During this time, if you need a doctor urgently please call the surgery and your call will be diverted to out of hours. We wil Read more
Winter Newsletter
- New
09/01/2020
Read our latest January Newsletter here for information on; Extended Hours Practice Learning Times Did Not Attend Appointments And more... Read more
Did Not Attend Appointments
- New
01/10/2019
Throughout December 2019 there were 272 wasted appointments. This has occurred due to patients not informing the practice that they were unable to attend a booked appointment. Please if you aren't able to attend an appointment please let the Surge Read more
New Opening Hours for Streetly Surgery
24/09/2019
OHP - Extended Access
24/09/2019
Are you eligible for a free NHS Health Check?
24/09/2019
Flu
18/09/2019
New Patients
12/01/2019

The Oaks Medical Centre