Appointments

Contact us with Anima

For patients needing to request an appointment, please use the appointment triage Anima. You will need to register before using or use you NHS login details.

Requesting an appointment

To request an appointment between 8am and 6pm Monday to Friday you can:

use Anima online (this can be done from your phone, tablet or computer)
phone us on Shady Lane 0121 389 2222 or Streetly 0121 389 2222
visit the surgery and speak to a staff member

Failure to attend appointments (DNAs)

Anima

What does Anima do?

Anima is a communication platform that allows you to seek care from your GP practice. When you have an issue that you want to contact your GP surgery about, you can use Anima to submit your request online.

How does it work?

Anima helps you quickly get the care you need from your GP practice, and there’s just 3 steps to get started:

Register

It only takes a couple of minutes to set up your account: your account gives you access to your own personal dashboard to track all your requests and messages from your practice.

Submit

Once you’ve created your account, you can start submitting requests to your practice straight away from your phone or computer. Most requests take between 2 and 5 minutes to complete.

Practice review

Your request will be sent to your practice where a healthcare professional will review your request and then you’ll receive correnspondance with the outcome from a receptionist at the surgery. You may be booked in with a clinician at the surgery or referred to your local pharmacy.

Routine appointments

To request a routine appointment in advance during opening times:

use Anima online (this can be done from your phone, tablet or computer)
phone us on Shady Lane 0121 389 2222 or Streetly 0121 389 2222
visit us at the surgery

Cancelling or changing an appointment

To cancel your appointment:

use Anima online (this can be done from your phone, tablet or computer)
use your NHS account (through the NHS website or NHS App)
phone us on Shady Lane 0121 389 2222 or Streetly 0121 389 2222 during opening times

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Enhanced hours

Evening and weekend appointments are now available for patients who are registered with this GP practice. The appointments will take place at The Oaks Medical Centre, 199 Shady Lane, Great Barr, B44 9ER.

Appointments must be booked in advance through the reception team at this surgery and are available with a range of clinicians including GPs, advanced nurse practitioners, paramedics, nurses and HCAs.

Appointments times are:

Monday to Friday 6.30pm to 8pm
Saturday 8.30am to 5pm

For more information please speak to reception.

If you are running late or would like to cancel your appointment, please call this number: 0121 366 6977 during the times above.

Please note: This phone line is only to be used for The Enhanced Hours Service. If you have any other queries, you will need to call the surgery during normal opening hours on 0121 389 2222. Thank you.

Help with your appointment

Please tell us:

if you need an interpreter
if you have any other access or communication needs
If you would like a chaperone

Home visits

Home visits are for patients who are truly housebound or whose medical condition means they are too ill to travel to the surgery. In these circumstances it will be possible to arrange for a Clinician to perform a house visit. Please phone the surgery as early as possible in the morning or before 10am, so the clinicians can arrange their visits.

The clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the clinician to schedule house calls.

Please remember that home visits by a clinician are not appropriate for common childhood illnesses, headache, earache, tummy bugs, sore throats or flu.

For sudden serious illness such as a heart attack, shortness of breath, severe bleeding, severe abdominal pain it is more appropriate to arrange for an emergency ambulance by dialling 999.