Mr Neil Davies – Neil, our Practice Manager, is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Manager supports the GP’s and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Michelle Slaughter – Michelle is our IT Manager, she is experienced in clinical audit, clinical effectiveness and is responsible for the quality of our data. She is involved in managing and recalling patients on our main disease registers ensuring our patients needs are being met with the highest level of care. She implements regular changes resulting from national and local initiatives. As well as managing and maintaining medical software and the IT system here at the Oaks Medical Centre.
Keasha is our IT Assistant who supports the work of the IT Manager and the admin team.
Carol Claridge – Carol is our Accounts Manager. Her role is to gather and interpret financial data, prepare annual financial reports co-ordinating with inland revenue (and other authorities) as well as manage any other finance accounts.
Here at the Oaks Medical Centre our administrative staff are split up into different mini teams. These teams work together to provide essential support to doctors, nurses, health care practitioners and any other healthcare professionals running clinics within the surgery.
The Admin Team: Emma, Julie H, Kelsey, Jackie, Marian and Julie C. They are responsible for registering/ deregistering patients, organising and summarising patient medical records, inviting patients for their annual checks and any other administration work.
Data Input Team: Danielle, Cath, Eileen, Chris and Caroline and are all members of our data input team. They work together collating, organising, retrieving and archiving medical letters and any test results we may receive.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GP’s and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Sandra is our Receptionist Manager and works in both the Streetly and Shady Lane Surgery.
Shady Lane surgery receptionist and prescribing team include:
We have a team of medical secretaries at our Shady Lane Surgery. Our medical secretaries’ help to process patient referrals to other health care specialists, transcribe medical reports and all associated admin.
Elaine is our Secretaries Team Leader.
Other members of the secretary team include: